bet700 Privacy Policy — How We Handle Your Personal Data

What Personal Data We Collect

When you register and use the bet700 platform, we may collect the following categories of personal data:

• Identity Data: Your full legal name, date of birth, gender, and national identification details as provided during registration or KYC verification.
• Contact Data: Your mobile phone number, email address, and residential address in Bangladesh.
• Financial Data: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where applicable; transaction histories including deposit amounts, withdrawal requests, and bet records.
• Technical Data: Your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URLs. This data is collected automatically when you access the platform.
• Usage Data: Your betting history, game preferences, session activity, promotional offers claimed, and platform interaction patterns.
• Communications Data: Records of your correspondence with bet700 customer support, including chat logs, support tickets, and email exchanges.
• Verification Documents: Copies of identity documents (National ID, passport), proof of address, and payment method screenshots submitted for KYC purposes.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and age compliance (i.e., the 21+ requirement applicable to all bet700 players).

How We Use Your Personal Data

bet700 uses the personal data we collect for the following specific purposes:

• To create and manage your bet700 account, including verifying your identity and age eligibility.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels.
• To detect and prevent fraud, money laundering, account takeover, and other forms of financial crime or platform abuse.
• To comply with responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests.
• To provide customer support and respond to your queries, complaints, and requests in a timely manner.
• To send transactional communications such as deposit confirmations, withdrawal status updates, and account security alerts. These communications are not optional — they are part of providing the service.
• To send promotional communications about bet700 bonuses, offers, and new features, where you have opted in to receive such messages. You may opt out at any time by contacting [email protected].
• To analyse platform usage patterns and improve the bet700 service, including game performance, page load times, and user interface design.
• To comply with any legal obligation that requires us to retain or disclose records.

Legal Basis for Processing

bet700 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and bet700 — i.e., to operate your account and provide betting and gaming services.
• Legitimate interests: Processing is necessary for bet700's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Legal obligation: Processing is required for bet700 to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and age verification.
• Consent: For optional communications such as promotional emails and marketing messages, processing is based on your freely given consent, which you may withdraw at any time.

Sharing Your Personal Data with Third Parties

bet700 does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data necessary to process your transactions — typically your account number, transaction amount, and reference details.
• Identity verification providers: Third-party KYC service providers may process copies of your identity documents and facial images solely to verify your age and identity in compliance with platform policies.
• Technology and infrastructure providers: Cloud hosting, content delivery, and security service providers who store and process platform data on our behalf under strict data processing agreements that prohibit further use or disclosure.
• Game studios and content providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive session and gameplay data necessary to deliver their game content. These providers operate under their own data protection terms.
• Law enforcement and regulatory authorities: Where required by applicable law or court order, bet700 may disclose personal data to law enforcement agencies or regulatory bodies. We will notify you of such disclosure where we are legally permitted to do so.

All third-party data processors engaged by bet700 are contractually required to handle your data confidentially and only for the specified purpose for which it was shared.

Cookies and Tracking Technologies

bet700 uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised where possible.
• Preference cookies: Store your platform settings such as language preference and notification preferences to improve your experience on return visits.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the bet700 platform and may prevent you from logging in or completing transactions.

Data Retention

bet700 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, plus any additional period required by law or regulatory obligation. Specific retention periods include:

• Account and identity data: retained for the lifetime of the account plus a minimum of five years following account closure.
• Financial transaction records: retained for a minimum of five years from the date of the transaction to meet anti-money laundering record-keeping requirements.
• Customer support communications: retained for two years from the date of the interaction.
• Technical and usage data: retained for up to twelve months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: retained for the duration of your opt-in consent plus one year following opt-out, to demonstrate compliance.

When the applicable retention period expires, personal data is securely deleted from our systems or anonymised in a manner that permanently removes any link to your identity.

Data Security

bet700 implements robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bet700 platform.
• Encrypted storage of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a documented operational need can access personal data.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, bet700 will notify affected players promptly and take all reasonable steps to mitigate harm.

International Data Transfers

The bet700 platform primarily serves players in Bangladesh and stores data in server infrastructure located in the Asia-Pacific region. In some cases, data may be processed by technology partners or game providers operating in other countries. Where such transfers occur, bet700 ensures that appropriate safeguards are in place, including contractual data processing agreements that require the receiving party to maintain equivalent standards of data protection. bet700 does not transfer your personal data to parties in jurisdictions with inadequate data protection frameworks without implementing appropriate protective measures.

Children and Minors

bet700 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process. If bet700 discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, the data will be deleted, and any deposited funds will be returned to the verified payment source. If you believe a minor has registered on the bet700 platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

bet700 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will publish the updated version on the bet700 website with a revised "Last Updated" date. Where changes are significant, we may also notify registered players via email or an in-platform notification. Continued use of the bet700 platform following the publication of an updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically to stay informed of how we protect your data.

Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bet700 holds about you, please contact our support team. We aim to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 10 business days. Contact us at: [email protected]. All correspondence should include your registered account username and a description of your request.